Terms of Sale

Acceptance of general conditions of sale

The customer, by sending electronic confirmation of your purchase order, unconditionally accepts and agrees to comply with the general conditions and payment described on this page, claiming to have read and accepted all the information provided to him under the rules mentioned above. These general conditions of sale must be examined by customers before they execute their purchase orders.

How to Buy

Purchases of products, available as illustrated and described online in the related and technical pages, are performed by the customer at the price indicated on the website (prices including VAT) at the time the order is confirmed, in addition to transport costs displayed on the purchase. Before confirming the purchase, the customer will be shown the unit cost of each product chosen, the total cost when you purchase more products and related transport costs. The payment of the purchased products and their shipping costs will be paid by the customer in advance, with respect to the shipment by bank transfer, postal transfer, by credit card or directly to pick up the goods at our stores.


It is possible that some of the products purchased by the customer are not now available in our warehouses. If some items were "missing", we will ship on the day when all items will be available, and the customer will be notified of the mixup. If required products are not available in the time required by the customer, the order in question will be modified or canceled. Products purchased will be delivered to the address specified by the customer. The products will be delivered during all working days.

The goods purchased will be delivered to the carrier within 3 working days. Delivery times are therefore calculated from the actual shipment of the goods, verifiable on the site.

Given the fragility of many items the customer is required to verify at the arrival of the package that the goods purchased corresponds to that actually delivered. In case there is no correspondence or some items have arrived damaged, the customer must immediately send a complaint directly on our website.

Staff presepetradizionale.it reserves the right to cancel an order or an order item under the following circumstances:

sold out articles (will be communicated to the customer no later than 48 hours from order).

Payment fraud.

Warranties and defective products

Products purchased through www.presepetradizionale.it are subject to discipline, as applicable, referred to in the Consumer Code Legislative Decree 206/2005 on sales contracts and guarantees for consumer goods and, to the extent not provided for therein, the specific provisions provided for by the Civil Code. These safeguards will apply to products that present lack of conformity (it is defined NOT COMPLY the product with different technical characteristics from that stated or different from the one ordered or incomplete in some or all parts) .In addition every product for sale is covered under manufacturer warranty (so-called CONVENTIONAL WARRANTY).

The defect is covered by a 24 month warranty. Presepetradizionale.it involves no cost to the customer to the restoration of conformity by repair / replacement. If, following inspection, should not be a lack of conformity pursuant to Legislative Decree 206/2005, the customer will be charged for any costs. The guarantee is personal and will apply only to the original buyer, being restricted to direct customers and not to dealers, retailers, etc.

The replacements in case of DOA (Dead On Arrival: product not working when you first turn on), subject to the existence of the conditions for the application of Legislative Decree n. 24/02 must be reported within 10 (ten) days of receipt of merchandise. The problem will be solved with different solutions directly agreed case by case. The cost of returning the goods to the sender shall be borne by the customer and will be refunded once the fault is determined.

Any malfunction or failure of the products not found at the time of purchase can still be brought to the attention of our staff, which in turn will evaluate the best means of intervention.


Right of withdrawal

The purchases are governed by Italian law on mail order sales. In case of incorrect order ( "I ordered and then received a product that I did not wish") will have ten (10) days, from the date of delivery, to exercise the right of withdrawal, ie the possibility to return the product. We will accept the return of any item, provided it is in perfect condition, refunding the full amount (excluding costs of packaging and shipping, as required by Italian law). We will not accept returns of items tampered or evidently altered by the customer. In the shipping carton for the return, that must be properly packaged, a copy of the delivery note must be included.


The personal data that the customer provides and will provide during the relationship, are treated with the purpose of carrying out its obligations under the contract of sale it is a part of, and to discharge the obligations imposed by laws, regulations or legislation . The customer's personal data are processed for advertising and promotional purposes, only if expressly allowed by the Customer. Article 7 of the law, provided below, identifies the rights to which the Client is the holder in relation to the processing of personal data.

Art. 7 Legislative Decree no. June 30, 2003, n. 196 - Right of access to personal data and other rights


1. You have the right to obtain confirmation as to whether or not personal data concerning him, even if not yet recorded, and their communication in intelligible form;

2. You have the right to obtain information: a) origin of personal data; b) the purposes and methods of treatment; c) the logic applied in case of processing with the aid of electronic instruments; d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2); e) subjects or categories of persons to whom the data may be communicated or who may come to know them as appointed representative in the State, managers or agents;

3. You have the right to:

  1. updating, rectification or, when interested, integration of data;
  2. the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data which need not be kept for the purposes for which it was collected and subsequently processed;
  3. certification that the operations in letters a) and b) have been notified, also as regards their content, to those to whom the data were communicated or disclosed, except if this requirement proves impossible or involves a manifestly disproportionate to the protected right;
  4. You have the right to object, in whole or in part: a) for legitimate reasons the processing of personal data, pertinent for collection purposes; b) the processing of personal data concerning him for the purpose of sending advertising material or for carrying out market research or commercial communication.


These general conditions are for the purchase of products and services, carried out remotely via computer network at www.presepetradizionale.it site. These purchases are reserved for customers direct users to the exclusion of subjects such as retailers, wholesalers, professionals who intend to resell to third parties our products. Each purchase transaction will be governed by the provisions of Legislative Decree no.185 / 99 (implementing Directive 97/7 / EC on the protection of consumers in respect of distance contracts) and, as regards the protection of confidentiality of personal data, it will be submitted to the rules set out in Decree No. 196 of June 30, 2003 (Consolidated data privacy).

Jurisdiction and competent Court

This contract will be governed by Italian law. For any dispute concerning the validity, interpretation or execution of this contract the territorial jurisdiction is of the courts of the place of residence or domicile of the consumer, if located within the state.